Terms of Sale

Updated: 19 October 2026

1. Purpose

These terms and conditions of sale (the “Terms”) apply to every order placed on KOMBINI (https://kombini.fr) by a consumer. Placing an order means accepting the Terms in force on the date of the order.

2. Seller

[to be completed], [to be completed], registered under number [to be completed], [to be completed]. Contact: [to be completed].

3. Products

The essential characteristics of the product are given on the product page. Lifestyle visuals are illustrations: the characteristics described (dimensions, material, contents of the parcel) are what counts.

4. Prices

Prices are shown in euros, all taxes included, with shipping costs shown before payment. A promotion states its end date and, where applicable, the number of units offered at that price. When a price is shown crossed out, it is the lowest price charged during the 30 days before the reduction.

5. Order

You pick your offer, enter your delivery address and pay. The order is final once the payment is validated; a confirmation email summarising the order is sent to you. No account is needed.

6. Payment

Payment is taken at the time of the order by bank card, Apple Pay, Google Pay or Link, through our provider Stripe. The shop never stores card details. An additional item may be offered before payment: it is only added if you choose it, appears in the summary and is paid in the same payment.

7. Delivery

Delivery to metropolitan France. The product is shipped from the warehouse of our logistics partner, which may be located outside the European Union. Import taxes are paid at dispatch: there is nothing to pay on delivery. Delivery time: 0 to 0 working days after the order, as shown before payment. A tracking number is emailed to you when the parcel ships.

If this time is exceeded, you may instruct us by email to deliver within a reasonable additional period; failing delivery within that period, you may terminate the contract and be refunded (French Consumer Code, art. L216-6 et seq.). The risk of loss or damage passes to you when you take physical possession of the product.

8. Right of withdrawal

You have 14 days from receipt of the product to withdraw from the contract, without giving any reason (French Consumer Code, art. L221-18 et seq.). To exercise it, use the button “Withdraw from the contract here”, or send the model form below to [to be completed]. An acknowledgement of receipt is emailed to you.

The product must be returned to us no later than 14 days after your withdrawal, to: [to be completed]. The direct cost of returning the product is at your expense. We refund all sums paid, including the initial shipping costs (based on the standard delivery method). The refund is made within 14 days of the product being received by our logistics partner, to the payment method used for the order, after the product’s condition has been checked; only a loss of value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product may be deducted.

Model withdrawal form
To [to be completed], [to be completed], [to be completed]:
I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on: … · Order number: … · Name: … · Address: …
Date and signature (only if this form is notified on paper).

9. Legal guarantees

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared. The legal guarantee of conformity entitles the consumer to the repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience. The consumer may obtain a reduction of the purchase price while keeping the goods, or terminate the contract and obtain a full refund against return of the goods, if the seller refuses to repair or replace the goods, if the repair or replacement takes place more than thirty days later, if they cause a major inconvenience, or if the lack of conformity persists. The consumer is not entitled to terminate the sale if the lack of conformity is minor. Any period during which the goods are immobilised for repair or replacement suspends the remaining guarantee until the repaired goods are delivered. The rights above result from articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who obstructs the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be raised to 10% of average annual turnover (French Consumer Code, art. L. 241-5). The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept, or to a full refund against return of the goods.

To claim under a guarantee: write to us at [to be completed] with your order number and a photo of the defect.

10. Personal data

See our privacy policy.

11. Mediation and governing law

In the event of a dispute, write to us first at [to be completed]. If no solution is found, you may refer the matter free of charge to the mediator: [to be completed]. These Terms are governed by French law. A consumer may bring proceedings before the courts of their own domicile.